Managing Expectations

As I write this, I’m circling on a small plane somewhere above the New York metropolitan area. We’ve been delayed because of air traffic concerns and weather. How do I know this? The pilot has used the PA system several times and done a pretty decent job...

Where’s the Brake?

When I get into a car, I have a few basic expectations of how the car will work. There will be a steering wheel, gas pedal, brake pedal, etc. Some things, like the radio and air conditioner, I know will be different and take a few moments to get oriented to, but...

Pin It on Pinterest